Effective Date: 5 July 2025
Applies to: Direct bookings via our website and bookings made through Airbnb, Booking.com, or other connected channels.

Welcome to Lowther House Prestwich!

We value your privacy and want you to feel confident when visiting our website or booking your stay. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with UK data protection laws.

1. Who We Are

Lowther House Prestwich is a privately owned holiday rental located in Manchester, UK. Our website is powered by Lodgify and integrates with third-party platforms like Airbnb and Booking.com.

Contact:
Lowther House Prestwich
Email: [email protected]
Phone: 07881 953526

2. What Information We Collect

When you book a stay or browse our website, we may collect the following:

• Personal details: Name, email, phone number, home address
• Booking details: Dates, guest numbers, special requests
• Payment information: Handled securely via Lodgify or external platforms — we do not store full card details ourselves
• Travel documents (if required by law): Passport or ID numbers
• Technical data: IP address, browser type, device info (via cookies or analytics tools)
• Messages: Communications you send us via forms, email, or messaging apps

3. How We Collect Information

We collect data when you:

• Book directly on our website (via Lodgify)
• Book through Airbnb, Booking.com, or similar
• Fill in forms, email us, or message us
• Visit our website (using cookies and analytics)

4. How We Use Your Information

We use your information to:

• Process and manage your booking
• Communicate with you about your stay
• Provide customer support
• Fulfil legal requirements (e.g. guest registration)
• Improve our services and website
• Send optional marketing communications (only if you opt in)

5. Sharing Your Data

We only share your data when necessary, and always securely:

• With booking platforms: e.g. Airbnb, Booking.com, Lodgify
• With service providers: such as cleaners or maintenance teams
• If required by law: to comply with legal obligations

We never sell your personal data.

6. International Guests & Data Transfers

Our property is in the UK. If you are booking from outside the UK, your data will be transferred and processed here. This is done in accordance with applicable UK and international data protection laws.

7. How Long We Keep Your Data

We keep your data only as long as needed for:

• Legal or tax purposes (up to 7 years)
• Booking and communication history
• Marketing preferences (until you unsubscribe)

8. Your Rights

You have rights under UK data protection law, including:

• Access to your personal data
• Correction of incorrect data
• Deletion of data (in some cases)
• Objecting to processing
• Withdrawing consent (e.g. for marketing)
• Complaining to the Information Commissioner's Office (ICO)

Learn more at: https://ico.org.uk

9. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and collect analytics. You can manage your cookie preferences in your browser settings.

10. How We Protect Your Data

We take data security seriously. Lodgify uses encryption and secure servers, and we follow good data handling practices to keep your information safe.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Phone: 07881 953526